Refund Policy

At Holiway, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept return requests within 30 days of the delivery date. To be eligible for a return, items must be:

Unused and in their original condition
In the original packaging

To initiate a return, please contact us at support@holiway.store with your order number and reason for return. We will provide you with return instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items

If your item arrived damaged or defective, please contact us within 7 days of delivery at support@holiway.store with a photo of the issue. We will offer a replacement or full refund at no extra cost to you.

Wrong Item Received

If you received the wrong item, please reach out to us immediately and we will arrange a replacement or refund as quickly as possible.

Non-Refundable Items

Items returned after 30 days of delivery
Items that are used, damaged by the customer, or missing original packaging

Exchanges

We do not offer direct exchanges at this time. If you'd like a different item, please return the original and place a new order.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.