Shipping Policy
Thank you for shopping with Holiway. We want to make sure your order arrives safely and on time. Please read our shipping policy below.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Shipping Times
We ship internationally and delivery times vary by destination:
- Canada & United States: 7–15 business days
- Europe: 10–20 business days
- Rest of World: 14–30 business days
Please note that these are estimated delivery times and may vary due to customs processing, carrier delays, or other factors outside our control.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment's progress.
Customs & Duties
International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please contact us at support@holiway.store and we will do our best to resolve the issue promptly.