Frequently Asked Questions
Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment methods available at checkout.
Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. After that, your order may already be in processing. Please contact us immediately at support@holiway.store if you need to make changes.
Shipping
Where do you ship to?
We ship worldwide! Delivery is available to most countries.
How long does shipping take?
Orders are processed within 1–3 business days. Estimated delivery times are:
- Canada & USA: 7–15 business days
- Europe: 10–20 business days
- Rest of World: 14–30 business days
Will I receive a tracking number?
Yes! Once your order ships, you'll receive an email with a tracking number to follow your package's journey.
Why is my order taking longer than expected?
Occasionally, delays can occur due to high demand, customs processing, or carrier issues. If your order is significantly overdue, please reach out to us and we'll investigate.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Visit our Refund Policy page for full details.
My item arrived damaged — what do I do?
We're sorry to hear that! Please email us at support@holiway.store within 7 days of delivery with a photo of the damage and we'll send a replacement or issue a full refund.
How long does a refund take?
Once your return is approved, refunds are processed within 5–10 business days to your original payment method.
Products
Are your products safe to use?
Yes! All products sold on Holiway are selected with quality and safety in mind. If you have a specific concern about a product, feel free to contact us.
Do your products come with a warranty?
Product warranties vary by item. If you have a question about a specific product's warranty, please contact us at support@holiway.store.
Contact & Support
How can I reach customer support?
You can reach our support team anytime by emailing support@holiway.store. We aim to respond within 24–48 business hours.